Shipping & Returns

Shipping

For any questions please contact us by emailing Etxea Wines or by calling 707-343-8932.

All packages are shipped via FedEx, UPS or GSO (where available) and require an adult signature. Weather conditions may result in the spoilage of your order. Expedited delivery options may be worth the added expense to protect your order.

For local delivery or pick-up, there are no shipping fees.

You will be notified by email when your wines are shipped or available for delivery/pick-up. Generally, we will endeavor to ship your wines shortly after your order is placed. However, to protect your wine, your order may be held for ideal weather and shipping conditions.

Due to ever-changing shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in California and title passes to the buyer in California. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of liability. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which may include providing an alternative address or storing the wines at an acceptable third-party storage facility.

Returns

We strive to provide our customers with the highest quality products and service. Your satisfaction is our priority. If you are dissatisfied with your order, please contact us within seven days of your order for assistance.

All wines sold are maintained at optimum conditions. We are not responsible for improper storage after delivery. Once your order has been picked up for delivery, the wine becomes your responsibility. We are not responsible for and will not replace wine that is damaged by extreme weather during shipment. We also cannot accept returns for wines that do not coincide with personal taste, wines that have been adversely affected by customer storage or wines that have been otherwise damaged as a result of any other adverse condition while in your care.

If wine is shipped back, we will provide a refund for the cost of wine less shipping. If the original shipment was damaged, you will receive a full refund, including shipping.