Shipping & Returns

Shipping

Due to the restrictions of many state laws, we only ship wine to those states where direct shipment is permitted by law. At the present time, we can ship to: AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OK, OR, RI, SC, SD, TN, TX, VA, VT, WA, WI, WV, WY

For questions about shipping or for help placing an order, please contact us by emailing mail@etxeawines.com or calling 707-343-8932.

All packages are shipped via FedEx, UPS and GSO (where available) and require an adult signature. Weather conditions may result in the spoilage of your order. Expedited delivery options tend to be worth the added expense to protect your order.

For local delivery or pick-up, there are no shipping fees.



You will be notified by email when your wines are shipped or available for delivery/pick-up. Generally, we will endeavor to ship your wines shortly after your order is placed. However, to protect your wine, your order may be held for ideal weather and shipping conditions.



Due to ever-changing shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in California and title passes to the buyer in California. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of liability. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which may include provision of an alternative shipping address or storage of the wines at an acceptable third-party storage facility.


Returns

We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within seven days of your order for assistance.

All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and cannot be responsible for improper storage after delivery. Therefore, once your wine order has been picked up for delivery, the wine becomes your responsibility. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.

If wine is shipped back, we will refund your credit card for the cost of the wine less shipping and handling once received. If the original shipment was damaged, you will receive a full refund, including shipping and handling charges.